This website is operated by Shenzhen Yobonjee Technology Co., Ltd. for business-to-business enquiries, OEM/ODM project development and international trade. It is not an online retail store.
1. Scope
This general policy applies to B2B samples, OEM/ODM projects and commercial orders discussed through the site. There is no consumer checkout. Because products may be coloured, branded, packaged or made to project requirements, the agreed specifications and commercial documents must be considered.
2. Custom and Made-to-Order Products
Custom, private-label and made-to-order products are generally not returnable solely for a change of mind, sales plan or demand unrelated to quality or conformity, unless agreed in writing. Buyers may still raise legitimate non-conformity claims.
3. Agreed Quality Standard
Quality is evaluated against applicable approved samples, specifications, drawings, dimensions and tolerances, material, colour range, logo method, packaging, testing, inspection standards and other written acceptance criteria. General website photographs do not replace project approvals.
4. Reporting a Quality Issue
Contact us promptly after discovery and within any project claim period. We may request company and order references, SKU, affected quantity, description, photographs, video, carton or batch details, inspection results or affected samples. Retain goods and packaging during review unless otherwise agreed.
5. Claim Review
We compare supporting information with agreed specifications and acceptance criteria. Additional inspection, sample review or independent testing may be discussed. Submission alone does not accept a claim; cause, affected quantity and responsibility must be reasonably verified.
6. Available Remedies
Where a material issue is verified and responsibility is ours under the agreement, a remedy may include rework, corrective action, replacement, replacement in a later shipment, credit, partial refund, full refund for specifically affected goods where appropriate, or another mutually agreed solution. Not every claim results in a refund, and refunds are not excluded where reasonably required.
7. Non-Quality Returns
Returns unrelated to a verified issue are not automatically accepted. Acceptance, shipping, restocking, credit or refund must be agreed in writing before goods are returned. Do not return goods without written instructions.
8. Sample Issues
Sample charges and shipping are project-specific. If a sample misses agreed development requirements, adjustment, remaking, further sampling or another solution may be considered. Sample payment does not guarantee mass-production approval or an unconditional refund.
9. Shipping Damage and Carrier Issues
Transport damage may be subject to carrier procedures, insurance and trade terms. Report visible damage promptly with photographs, delivery records and relevant evidence.
10. Buyer-Provided Specifications and Materials
We are not responsible for issues caused solely by incorrect, incomplete or unauthorised buyer-supplied specifications, artwork, logos, data, materials or instructions, except as otherwise agreed. We make reasonable efforts to raise identified material feasibility concerns before production.
11. Refund Method and Timing
Where a refund or credit is agreed, amount, method, timing and banking arrangements are confirmed in writing for the claim. A website submission never automatically generates a refund.
12. Project-Specific Terms Take Priority
A quotation, proforma invoice, purchase order, sales contract, quality agreement or other project document containing specific return, warranty, replacement, claim or refund terms takes priority for that transaction.
13. Contact
Shenzhen Yobonjee Technology Co., Ltd.
Room 615, Building 11, Tiedong Logistics District, No. 3 Ping'an Avenue, Pinghu Community, Longgang District, Shenzhen, China
Email: sales@szyobonjee.com
Tel / WhatsApp: +86 177 0402 9331
Please include the order or project reference and supporting information.